GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE
[Shagre]
I. SUBJECT
Article 1. These general terms and conditions are intended to regulate the relationship between "Shagre" Ltd., Sofia, hereinafter referred to as the SUPPLIER, and the clients, hereinafter referred to as USERS, of the online store www.shagre.com, hereinafter referred to as the "ONLINE STORE."
II. SUPPLIER INFORMATION
Article 2. Information in accordance with the Electronic Commerce Act and the Consumer Protection Act:
Supplier's Name: "Shagre" Ltd.
Registered Office and Management Address: Sofia, Bulgaria
Correspondence Information: sales@shagre.com
Registration in public registers: EIK 204315326
Certificate Number for Personal Data Administrator: 1424044
Supervisory Authorities: (1) Commission for Personal Data Protection Address: Sofia 1592, Blvd. "Prof. Tsvetan Lazarov" No. 2, Tel.: (02) 940 20 46 Fax: (02) 940 36 40 Email: kzld@government.bg, kzld@cpdp.bg Website: www.cpdp.bg
(2) Commission for Consumer Protection Address: 1000 Sofia, pl."Slaveykov" No.4A, fl.3, 4, and 6, Tel.: 02 / 980 25 24 Fax: 02 / 988 42 18 Hotline: 0700 111 22 Website: www.kzp.bg
III. CHARACTERISTICS OF THE ONLINE STORE
Article 3. The online store is accessible at the internet address www.shagre.com, through which Users have the opportunity to enter into purchase and sale agreements and delivery of goods offered by the ONLINE STORE, including the following:
Article 4. The Supplier delivers the goods and guarantees the rights of the Users, as provided by the law, within the framework of good faith, adopted practices, consumer or commercial law criteria, and conditions.
Article 5. (1) Users enter into a purchase and sale agreement for the goods offered by the ONLINE STORE through the Supplier's interface, accessible on its webpage on the internet or another means of distance communication.
(2) Under the concluded purchase and sale agreements for products, the Supplier undertakes to deliver and transfer ownership of the goods selected by the Users through the interface.
(3) Users pay the Supplier a fee for the delivered goods according to the conditions specified by the ONLINE STORE and these general terms. The fee is in the amount of the price announced by the Supplier at the address of the ONLINE STORE on the internet.
(4) The Supplier delivers the goods requested by the Users within the deadlines and under the conditions specified by the Supplier on the webpage of the online store and in accordance with these general terms.
(5) The delivery cost is determined separately and explicitly from the price of the goods.
Article 6. (1) The User and the Supplier agree that all statements between them regarding the conclusion and performance of the purchase and sale agreement may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by Users on the site are made by the persons indicated in the data provided by the User during registration, if the User has entered the corresponding username and access password.
Article 7. Users should be aware that the colors of the scarves may differ when using different monitors and may not completely match the actual color. The company is not responsible for discrepancies in the colors displayed on the user's monitor and the actual color.
IV. USE OF THE ONLINE STORE
Article 7. (1) To use the ONLINE STORE to enter into purchase and sale agreements for goods, the User must enter their chosen username and password for remote access, in cases where the online store requires registration.
(2) The username and password for remote access are determined by the User through electronic registration on the Supplier's website.
(3) By entering their data and clicking the "Yes, I accept" or "Register" buttons, the User declares that they are familiar with these general terms, agree with their content, and unconditionally undertake to comply with them.
(4) The Supplier confirms the registration made by the User by sending a letter to the email address specified by the User, to which information for activating the registration is also sent. The User confirms the registration and the conclusion of the contract by an electronic link in the letter with which they are informed of the registration made by the Supplier. After confirmation, a User account is created, and contractual relations arise between the User and the Supplier.
(5) When registering, the User undertakes to provide accurate and up-to-date information. The User promptly updates the data provided in their registration in case of any changes.
(6) To fully use the functionality of the Supplier's online store, the User is obliged to register on the website of the online store. The Supplier is not responsible if, due to the lack of registration, the User cannot use the full functionality of the online store, including the exercise of rights under the contract, the possibility of claiming a lower price, and other similar functions.
(7) These general terms can be accepted by Users even without registration in the ONLINE STORE through explicit consent, including through the ONLINE STORE's website.
Article 8. (1) The email address provided during the initial registration of the User, as well as any subsequent email addresses used for the exchange of statements between the User and the Supplier, is the "Primary Email Address" within the meaning of these general terms. The User has the right to change their Primary Contact Email Address.
(2) When a request to change the Primary Contact Email Address is received, the Supplier sends a request for confirmation of the change. The confirmation request is sent by the Supplier to the new Primary Contact Email Address provided by the User.
(3) The change of the Primary Contact Email Address is made after confirmation by the User, expressed through a link contained in the confirmation request sent by the Supplier to the new Primary Contact Email Address specified by the User.
(4) The Supplier informs the User of the change made by electronic mail sent to the Primary Contact Email Address specified by the User before the change is made according to paragraph 2.
(5) The Supplier is not responsible to the User for the unlawful change of the Primary Contact Email Address.
(6) The Supplier may require the User to use the Primary Contact Email Address in specific cases.
V. TECHNICAL STEPS FOR CONCLUDING A PURCHASE AND SALE AGREEMENT
Article 9. (1) Users primarily use the interface of the Supplier's webpage to conclude purchase and sale agreements for the goods offered by the Supplier in the ONLINE STORE.
(2) The contract is concluded in Bulgarian.
(3) The contract between the Supplier and the User consists of these general terms, available on the ONLINE STORE's website. (4) The party to the contract with the Supplier is the User according to the data provided during registration and contained in the User's profile. To avoid doubt, this is the data with which an account is created with the Supplier.
(5) The Supplier includes in the interface of its webpage technical means to identify and correct errors in entering information before making a statement to conclude the contract.
(6) This contract is considered concluded from the moment of the User's registration with the Supplier or the acceptance of the general terms in another explicit way, including through a statement on the Supplier's website. The purchase and sale agreement for goods is considered concluded from the moment the User orders it through the Supplier's interface.
(7) For the conclusion of this contract and the purchase and sale agreement for goods, the Supplier explicitly informs the User appropriately through electronic means.
(8) The statement to conclude the contract and the confirmation of its receipt are deemed received when their addressees have the opportunity to access them.
(9) The Supplier delivers the goods to the address specified by the Users and is not responsible if the data provided by the Users are incorrect or misleading.
Article 10. (1) Users conclude the purchase and sale agreement with the Supplier through the following procedure: Registration in the ONLINE STORE and provision of the necessary data if the User does not have registration in the ONLINE STORE at that time or by ordering goods without registering; Accessing the order system of the ONLINE STORE by identifying with a username and password and other means of identification; Choosing one or more of the offered goods in the ONLINE STORE and adding them to the shopping list; Providing data for the delivery; Choosing the method and time of payment for the price. Confirmation of the order;
(2) Users can conclude the purchase and sale agreement with the Supplier without registering by using the corresponding functionality in the interface of the online store.
VI. SPECIAL OBLIGATIONS OF THE SUPPLIER. CONSUMER PROTECTION
Article 11. The rules of this Section VI of these general terms and conditions apply to Users for whom, based on the data provided for the conclusion of the purchase and sale agreement or during registration on the ELECTRONIC STORE, it can be inferred that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EC of the European Parliament and of the Council of 25 October 2011.
Article 12. (1) The main characteristics of the goods offered by the Supplier are defined in the profile of each product on the ELECTRONIC STORE website.
(2) The price of the goods, including all taxes, is determined by the Supplier in the profile of each product on the ELECTRONIC STORE website.
(3) The value of postage and transport costs not included in the price of the goods is determined by the Supplier and provided as information to Users at one of the following moments before the conclusion of the agreement:
(4) The method of payment, delivery, and performance of the agreement is determined in these general terms and conditions, as well as the information provided to the User on the Supplier's website.
(5) The information provided to Users under this article is current at the time of its visualization on the Supplier's website before the conclusion of the purchase and sale agreement.
(6) The Supplier must specify the delivery conditions for individual goods on its website.
(7) Before the conclusion of the agreement, the Supplier specifies the total value of the order for all goods contained in it.
(8) Users agree that all information required by the Consumer Protection Act may be provided through the interface of the ELECTRONIC STORE platform or by email.
Article 13. (1) The User agrees that the Supplier has the right to accept advance payment for the concluded purchase and sale agreements for goods and their delivery.
(2) The User independently chooses whether to pay the Supplier the price for the delivery of the goods before or at the time of their delivery.
Article 14. (1) The Consumer has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded contract within a period of 14 days, counted from the date of receiving the goods, using the standard form for withdrawal from the contract available on the Supplier's website. Information on exercising the right of withdrawal is available on the Supplier's website. Consumers may also use another unambiguous statement that can be recorded on a durable medium.
(2) The right of withdrawal under paragraph 1 does not apply in the following cases:
(3) When the Supplier has not fulfilled its obligations to provide information as specified in the Consumer Protection Act, the Consumer has the right to withdraw from the concluded contract within one year and 14 days, counted from the date of receiving the goods. When the information is provided to the Consumer within the withdrawal period, it starts to run from the date of its provision. The Consumer has the right to submit the statement of withdrawal directly to the Supplier through the standard form for withdrawal from the contract, available on the Supplier's website.
(4) When the Consumer exercises the right to withdraw from the distance or off-premises contract, the Supplier refunds all payments received from the Consumer, including delivery costs, without undue delay and no later than 14 days from the date on which the Supplier is informed of the Consumer's decision to withdraw from the contract. The Supplier refunds the received amounts using the same payment method used by the Consumer in the initial transaction, unless the Consumer has expressly agreed to the use of another payment method, and provided that this does not result in any additional costs for the Consumer.
(5) When exercising the right of withdrawal, the costs of returning the delivered goods are borne by the Consumer, and the amount paid by the Consumer under the contract is reduced by the costs of returning the goods. The Supplier is not obliged to reimburse additional delivery costs for goods when the Consumer has explicitly chosen a delivery method different from the cheapest standard delivery method offered by the Supplier.
(6) The Consumer is obliged to keep the goods received from the Supplier and to ensure the preservation of their quality and safety during the period under paragraph 1.
(7) The Consumer may exercise the right of withdrawal from the contract with the Supplier by submitting a written statement to the Supplier through the standard form for withdrawal from the contract, available on the ELECTRONIC STORE website.
(8) When the Supplier has not offered to collect the goods himself, he may withhold payment of the amounts due by the Consumer until he has received the goods or until the Consumer provides proof that he has sent the goods back, depending on which of the two events occurs earlier.
Article 15. (1) The delivery time of the goods and the starting moment from which it begins are determined separately for each product at the conclusion of the contract with the consumer through the Supplier's website, unless the goods are ordered in a single delivery.
(2) In case the consumer and the Supplier have not specified a delivery time, the delivery time for the goods is 30 business days, counted from the date following the dispatch of the order by the consumer to the Supplier through the electronic store's website.
(3) If the Supplier cannot fulfill the contract because they do not have the ordered goods, they are obliged to inform the consumer about this and to refund the amounts paid by them.
Article 16. (1) The Supplier delivers the goods to the consumer after verifying the fulfillment of the requirements for providing information to the consumer in accordance with the Consumer Protection Act.
(2) The consumer and the Supplier confirm the circumstances under paragraph 1 in writing at the time of delivery through a handwritten signature, unless agreed otherwise.
(3) The consumer and the Supplier agree that the requirements under paragraph 1 will be deemed fulfilled if the verification is performed by a person who, under the circumstances, can be inferred to provide the information to the consumer as a party to the contract.
VII. OTHER CONDITIONS
Article 17. The Supplier delivers and hands over the goods to the User within the specified period at the conclusion of the contract.
Article 18. The User must inspect the goods at the time of delivery and handover by the Supplier, and if it does not meet the requirements, notify the Supplier immediately.
VIII. PERSONAL DATA PROTECTION
Article 19. (1) The Supplier takes measures to protect the personal data of the User in accordance with the Personal Data Protection Act.
(2) For the security of the personal data of the Users, the Supplier will send the data only to the email address provided by the Users at the time of registration.
(3) The Supplier adopts and publishes on its website a Privacy Policy.
(4) Users agree that the Supplier has the right to process their personal data necessary for the execution of orders in the electronic store and the fulfillment of the contract.
Article 20. (1) At any time, the Supplier has the right to request the User to authenticate and verify the authenticity of any of the circumstances and personal data declared during registration.
(2) In case, for any reason, the User has forgotten or lost their username and password, the Supplier has the right to apply the announced procedure for lost or forgotten usernames and passwords.
IX. AMENDMENTS AND ACCESS TO THE GENERAL TERMS AND CONDITIONS
Article 21. (1) These general terms and conditions may be amended by the Supplier, for which the Supplier will notify all registered Users in an appropriate manner.
(2) The Supplier and the User agree that any supplement and amendment to these general terms and conditions will take effect against the User after their explicit notification by the Supplier and if the User does not declare within the provided 30-day period that they reject them.
(3) The User agrees that all statements by the Supplier regarding the amendment of these general terms and conditions will be sent to the email address provided by the User during registration. The User agrees that the emails sent under this article do not need to be signed with an electronic signature to be effective against them.
Article 22. The Supplier publishes these general terms and conditions on its website along with any supplements and amendments to them.
X. TERMINATION
Article 23. These general terms and conditions and the User's contract with the Supplier shall be terminated in the following cases:
XI. OTHER CONDITIONS
Article 24. The possible invalidity of any of the provisions of these general terms and conditions will not lead to the invalidity of the entire contract.
Article 25. For matters not regulated in this contract related to the performance and interpretation of this contract, the laws of the Republic of Bulgaria apply.
Article 26. All disputes between the parties to this contract will be resolved by the competent court or the Consumer Protection Commission.
All photos on the website www.shagre.com are subject to copyright and cannot be used/copied/edited and/or provided to third parties without the express written consent of their author.
